Servicing and repair
In short
Our service, aftercare and maintenance safety checking keeps your automatic doors, manual doors and roller shutters working to their optimum efficiency, meeting safety regulations and satisfying insurance requirements. Our service team provides six monthly visits, planned in advance.
Regular maintenance keeps a property compliant with the relevant health and safety standards. Automatic doors fall under the machinery regulations and to conform to the current EN 16005 they should be maintained twice a year, so that the doors go on providing the service you need from them.
Our service contract guarantees prioritised call outs at fixed rates and discounted spare parts. If your door has broken down, ring the office and we will get an engineer booked in.
What we service
Automatic DoorAutomatic doors fall under the machinery regulations. To conform to EN 16005 they should be maintained twice.
Manual DoorManual doors get overlooked until they stick, drop or fail to latch. Our manual door schedule covers.
Roller ShutterA roller shutter that fails usually takes a loading bay or a shopfront out of use with it. Our roller.Frequently asked questions
What does a service contract include?
Our service contract guarantees prioritised call outs at fixed rates and discounted spare parts, on top of the planned six monthly visits. We cover automatic doors, manual doors and roller shutters.
Can you service doors you did not install?
Yes. A large part of our service work is on third party equipment. The first visit establishes what is on site and what condition it is in, and the schedule is set from there.
What happens if a door breaks down?
Log a call and we will get an engineer to you. Contract customers get prioritised call outs at fixed rates. Our engineers are based throughout the UK rather than working out of one depot.
Are you accredited?
We hold CHAS Elite and CHAS SSIP certification under membership CHAS-110047, we are a Constructionline Silver member, registration 136785, and we are a member of the Automatic Door Installation Association, membership 100104. Our teams hold SMSTS, SSSTS, CSCS and Asbestos Awareness.
Are you insured?
Yes. We carry £10,000,000 public and products liability cover with AIG, together with a £5,000,000 excess layer through AXA XL, plus employers liability and contract all risks cover. A broker letter is available on request.
Door broken down
Ring the office and we will get an engineer to you.